FAQ · Straight answers

Questions, answered before the first meeting.

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Working with A4IT

01
01Who is A4IT?

A4IT was founded and is led by Tim De Smedt, with over ten years in enterprise software development and project management. More on the about page.

02Who will I be working with?

Directly with Tim and the core development team. No middlemen, no account manager.

03Which companies do you work for?

The focus is on SMEs, and on enterprise development. Size matters less than whether someone on your side can decide and take part.

04Where do you work?

A4IT is based in Belgium and works remotely worldwide. On-site work — workshops, hardware, network — is done in Belgium.

05In which languages?

English, Dutch and French, for meetings and for documents.

06When are you available?

Monday to Friday, 9:00–18:00 CET. A message gets a reply within three business days.

Projects

02
01How does a project start?

With discovery and planning: deep collaboration to understand your challenges, goals and constraints. Scope, architecture and success metrics are defined together. See how we work.

02Will I see progress during the project?

Every sprint. Regular demos and access to environments keep you informed, and you steer direction throughout.

03What if requirements change?

They will. The approach is agile by design: changes go on the backlog and are weighed against what is already planned.

04Can you provide only a project manager or analyst?

Yes. Project manager, business analyst and functional analyst are roles A4IT fills on their own, inside your team. See project management & analysis.

05Do you give a fixed price?

After discovery, for a scope we both understand, a fixed price can be agreed. Before anyone has looked at the problem, no.

AI

03
01Where do we start with AI?

With a readiness check: a few sessions with the people who do the work and a ranked shortlist of use cases with effort, running cost and risk. See AI consulting.

02Is our data safe?

Which data goes to which model is decided and written down before a pilot starts. For data that may not leave the building, models run locally.

03Can AI work with our own documents?

Yes, through retrieval: the model answers from your documents, shows its source and respects who may see what. See answers from your own knowledge.

04Do you guarantee results?

No. We measure on a test set built from your own cases and you decide on that figure.

Marketing

04
01Why marketing from an IT company?

Because much of digital marketing is technical: a fast site, correct tracking, clean data and working integrations. The same people who advise can build it. See digital marketing.

02Do you promise rankings or leads?

No. Nobody controls a search engine or an auction. We agree what is measured and report it honestly.

03Who owns the accounts and the data?

You do. Advertising, analytics and email accounts are opened in your name; A4IT gets access as a user.

Software & cloud

05
01Java or .NET?

Both. The choice follows what you already run, what your people know and where the application is hosted. See software development.

02Can you work with our legacy system?

Yes. Legacy integration is a specialty: modernising existing systems with seamless integration, including older platforms such as COBOL.

03Where is our application hosted?

Where it fits best: Jelastic PaaS, Azure or your own servers. See cloud & PaaS.

04Do you maintain what you build?

Yes. Ongoing support keeps the solution serving the business after delivery.

Hardware & network

06
01Do you sell hardware?

The advice is vendor-neutral: we specify what fits and can supply and install it. See hardware & network.

02Which network equipment do you use?

UniFi is the standard for SME deployments: switches, access points and gateways managed from one place, with segmentation and monitoring.

03Do you offer a 24/7 helpdesk?

No. Support is during office hours. If you need round-the-clock cover, a managed service provider is the better choice.

Terms

07
01Where are your general terms?

On the legal page, as a PDF in Dutch.

02What happens with the details I send through the form?

They are used to answer your message, nothing else. See the privacy notice.

03Does this website use cookies or tracking?

No cookies, no analytics, no fonts or scripts from other servers. Your theme choice is kept in your own browser.

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